Which body reviews complaints in the complaint procedure?

The Administrative Hearing Commission (AHC) is the body that reviews complaints in the complaint procedure for funeral directors in Missouri. This commission is responsible for conducting hearings and making determinations on disciplinary matters concerning licensed professionals, including funeral directors. The AHC provides a neutral forum for resolving disputes and ensuring that the legal and regulatory standards are upheld.

This process allows for a formal review of complaints, where evidence can be presented, and legal arguments can be made. The commission's decisions can have significant implications for the practice and licensing of funeral directors, as they evaluate whether any violations of regulations or ethical standards have occurred.

The Funeral Board plays a role in the licensing and regulation of funeral directors but does not conduct the hearings itself; instead, it relies on the AHC for that function. The Missouri Supreme Court deals with appeals and broader legal interpretations but is not involved in the initial complaint review process. Local law enforcement agencies are not tasked with administering or reviewing complaints related to funeral services unless there are criminal issues involved.